Website Qatar Airways
As a Manager Customer Affairs you will be responsible to ensure that all Customer Services areas within premium services on the ground and in the air are running smoothly. You will be responsible for complaint management and customer relations with regards to services and product delivery throughout the Qatar Airways network.
- You will be responsible for creating a niche image amongst staff with dedicated teams assisting and developing processes towards customer interaction.
- Your key accountability will include resolving guest issues within agreed SLA’s ensuring business retention.
- You will be managing comprehensive strategies, supporting corporate goals by managing customer affairs, and developing Qatar Airways Service Recovery policies.
- As a Manager Customer Affair
- A degree in Business Management or Public Relations will be an added advantage. Effective communication skills in spoken and written English are essential.
- We are looking for a Bachelor’s degree holder or equivalent with a minimum of 8 years of relevant experience within the aviation industry. Y
- ou should be someone with a thorough understanding of Customer Service Management and Risk Management, and able to manage a multicultural team.
Company: Qatar Airways
Vacancy Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A