Website Northern Beaches Council

Job Description:

Reporting to House Operations the Casual Front of House Staff are responsible for the safety, security comfort and service of the venue itself (Front of House and Kiosk/Bar). Under the direction of the House Services Coordinator their role is to maximise and maintain the “Glen Street” experience for patrons in an effective and efficient manner.

Job Responsibilities:

Take part in stocktaking.
Undertake any other reasonable duties as directed by House Operations.
Participate in consultation and team meetings.
Report and record any unsafe situations, emergency, hazard, incident, accidents, injuries or damage immediately.
Be aware of the needs of patrons with disabilities or other special needs.
Ensure the comfort and safety of all venue users including patrons and performers.
Assist with emergency procedures i.e. emergency evacuations.
Check validity of tickets and direct patrons to their allocated seating.
Keep up to date with policies and procedures.
Ensure time sheets and reports are completed in an accurate and timely manner.
Ensure that the POS system is maintained and updated with changes as required under the direction of House Operations.
Understand and adopt Northern Beaches Council’s values in all areas of work with a high emphasis on customer service, team work and community relations.
Delivery of a consistently high level of efficient and friendly customer service in all Glen Street Theatre venues and events.
This may include but not limited to table waiting, bar service and tray service.
Assist with emergency procedures during show call under the direction of the Chief Fire Warden.
Actively participate in preventing accidents by identifying hazards and becoming involved in the OHS&R program and taking reasonable care for the health and safety of yourself and others.
Balance tills and complete required reports.
Act as Front of House Duty supervisor where necessary.
Ensuring the delivery of a consistently high level of efficient and friendly customer service to hirers, Glen Street Theatre staff, and patrons.
Maintain cleanliness of the Kiosk and other public and non-public areas.
Undertake all duties in accordance with WH&S, EEO, Code of Conduct principles and requirements.
Liaise with other staff and the House Operations to ensure the appearance of all Glen Street Theatre public areas are maintained to a high standard.
Ensure the lock up and security of the theatre after any event as required.

Job Details:

Company: Northern Beaches Council

Vacancy Type: Full Time

Job Location: Sydney, New South Wales, Australia

Application Deadline: N/A

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