Part Time Jobs Northern Beaches – Front of House Staff

Website Northern Beaches Council

Job Description:

Reporting to House Operations the Casual Front of House Staff are responsible for the safety, security comfort and service of the venue itself (Front of House and Kiosk/Bar). Under the direction of the House Services Coordinator their role is to maximise and maintain the “Glen Street” experience for patrons in an effective and efficient manner.

Job Responsibilities:

  • Take part in stocktaking.
  • Undertake any other reasonable duties as directed by House Operations.
  • Participate in consultation and team meetings.
  • Report and record any unsafe situations, emergency, hazard, incident, accidents, injuries or damage immediately.
  • Be aware of the needs of patrons with disabilities or other special needs.
  • Ensure the comfort and safety of all venue users including patrons and performers.
  • Assist with emergency procedures i.e. emergency evacuations.
  • Check validity of tickets and direct patrons to their allocated seating.
  • Keep up to date with policies and procedures.
  • Ensure time sheets and reports are completed in an accurate and timely manner.
  • Ensure that the POS system is maintained and updated with changes as required under the direction of House Operations.
  • Understand and adopt Northern Beaches Council’s values in all areas of work with a high emphasis on customer service, team work and community relations.
  • Delivery of a consistently high level of efficient and friendly customer service in all Glen Street Theatre venues and events.
  • This may include but not limited to table waiting, bar service and tray service.
  • Assist with emergency procedures during show call under the direction of the Chief Fire Warden.
  • Actively participate in preventing accidents by identifying hazards and becoming involved in the OHS&R program and taking reasonable care for the health and safety of yourself and others.
  • Balance tills and complete required reports.
  • Act as Front of House Duty supervisor where necessary.
  • Ensuring the delivery of a consistently high level of efficient and friendly customer service to hirers, Glen Street Theatre staff, and patrons.
  • Maintain cleanliness of the Kiosk and other public and non-public areas.
  • Undertake all duties in accordance with WH&S, EEO, Code of Conduct principles and requirements.
  • Liaise with other staff and the House Operations to ensure the appearance of all Glen Street Theatre public areas are maintained to a high standard.
  • Ensure the lock up and security of the theatre after any event as required.

Job Details:

Company: Northern Beaches Council

Vacancy Type:  Full Time

Job Location: Sydney, New South Wales, Australia

Application Deadline: N/A

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