Operations Manager Job openings

Website Sharaf DG

Job Description:

Key Performance Areas (KPAs) & Principal Accountabilities:

Job Responsibilities:

  • MIS Reports based on the Business Requirement & Analytics for Dept. on Daily, Monthly Basis.
  • Supports Department in the areas of processing, Critical Issues & Escalation,
  • The Duty of an operation manager includes managing quality assurance, supervising & Training Other Employees. Monitoring existing process & Analyzing their effectiveness; and creating strategies to improve productivity & efficiency.
  • Maintains excellent knowledge level related to Etisalat products, services & and respective processes.
  • Coordination with Key stake holders of Etisalat and ensure completing of services within set SLA.
  • Weekly /Monthly reviews of team based on the KPI & sharing the same with the Dept. Head & AMs to identify variances along with recommendations so that corrective action to be taken when necessary to meet objectives.
  • Manage and monitor the day-to-day operational activities.
  • Manage overall operations and responsible for the effective and successful management of productivity & quality as established and set for the Operations Department.
  • Point of contact for the Sales Team & Etisalat for all operation related activities.

Job Requirements:

  • Decision-Making
  • People Management
  • Data Processing Skills
  • Reporting Skills
  • Deadline-Oriented
  • Planning and Organizing

Qualification & Experience:

  • 4-5 years of Telecom Retail experience. UAE Experience will be an added advantage.
  • Bachelors in Marketing/ Business Administration

Job Details:

Company: Sharaf DG

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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