Newcastle Job Vacancies – Parking Officer

Website Newcastle Council

Job Description:

The primary focus of this position is to monitor parking in accordance with the NSW Road Rules and associated Acts and Regulations and issue parking penalty notices for offences applicable to the level of authority and delegation. Maintaining a customer-centric focus, this position will act as a city ambassador by delivering a customer focused parking management and information service which focuses on safety, accessibility and amenity.

Job Responsibilities:

  • Provide customers and visitors with information on how to use the parking equipment, facilities that are available, civic information, directions and assistance as required.
  • Prepare and present evidence in Court as required. Report irregularities in signs and markings, parking meter faults and vandalism.
  • Liaise between both internal and external customers to achieve sound outcomes for Council and the community.
  • Keep abreast of legislative and policy changes by proactively participating in regulatory programs in accordance with local government legislation and CN’s policies and procedures.
  • Role model the corporate values and remain courteous, polite and respectful at all times.
  • Respond to a diverse range of customer enquiries and complaints in a timely manner and apply sound customer negotiation skills to regulatory issues

Job Requirements:

  • Sound knowledge of the NSW Road Rules and associated legislation.
  • Excellent customer service skills, public contact experience and the ability to promote Council’s image in the community.
  • Sound analytical and problem-solving skills with the ability to competently address technical issues including an ability to apply sound mediation, conflict and negotiation skills.
  • Ability to work in a multi-disciplinary team environment with a customer service focus.
  • Sound written and oral communication skills including sound computer literacy.
  • Ability to manage work priorities efficiently and to work independently with a minimum of supervision. Current Class ‘C’ Driver’s Licence.

Job Details:

Company: Newcastle Council

Vacancy Type:  Full Time

Job Location: Newcastle, New South Wales, AU

Application Deadline: N/A

Apply Here