To ensure defaulted customers are contacted and followup up with to settle their outstanding amounts with the bank.
- To maximize number of customers who agree to pay off their dues with the bank
- To exercise all tools & solutions available as per the policy of the bank (calling, dialer, voice blast, security check, police notification, communications, followup) to improve collections performance
- To give feedback to management on process/policy improvements to improve collections
- To meet KPA & KPI for collection in the bucket & customers assigned
- To contact customers and followup for repayment
- To use creative ways (including internal and external information) to establish contact for no contact customers
- To ensure defaulted customers are contacted and followup up with to settle their outstanding amounts with the bank.
Vacancy Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A