Website Majid Al Futtaim Group

Job Responsibilities

Manage a cross-functional team to oversee the operations of the programme
Achieve financial KPIs relating to repeat sales, cross-sales and referrals
Develop and implement detailed programme terms and conditions
Coordinate with key stakeholders during launch period and operations, including SHARE, Marketing, Sales, CRM, IT, Legal, Finance and Commercial Strategy
Develop and execute high impact campaigns to build awareness of the programme and activate customers
Drive the continuous improvement of the programme, leveraging internal and external partners
Oversee the roll-out of the loyalty programme across the portfolio and to new markets
Lead implementation of launch roadmap and programme within budget and timelines
Lead the launch planning and execution of the Communities loyalty programme
Build programme support services framework and SLAs, including CRM, Sales, call centres and digital
Forecast and report financial KPIs and costs
Support the development of a unique, high-impact CX throughout the customer journey
Support development of launch roadmap and programme

Job Requirements

English and Arabic language skills
Excellent understanding the Middle East and Gulf markets
Luxury retail, hospitality or real estate experience is highly preferred
Experience of launching and managing loyalty programmes
Proven track record of success with metric driven results
Strong negotiator, capable of creating value-adding internal and external partner
Minimum 12 years’ experience
Post graduate in Marketing & Communication / Loyalty

Company: Majid Al Futtaim Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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