Jumeirah Group Careers – Guest Relations Executive

Website Jumeirah Group

Job Description

At Jumeirah Group, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.JRG Dubai is a global restaurant management company of Jumeirah Group based in Dubai that creates, operates and franchises a portfolio of over 30 restaurants and bars. JRG Dubai operates home-grown high-end, premium casual and casual dining venues and lounges, including Pierchic, Perry & Blackwelders Smokehouse, Trattoria Toscana, Pai Thai and The Noodle House. At JRG Dubai, we are committed to recruiting the best talent in the business, in order to deliver restaurant and bar experiences that are high-energy, fun, cool and of the utmost quality.

Job Responsibilities

  • Confidently take an order asking all relevant questions linked to sequence of service
  • Able to make simple decisions that affect their own work or the customers’ experience in a positive manner
  • Understand and comply with all local licensing laws and to promote responsible service of alcohol
  • Have a full understanding of the brand concept and when asked explain the brand concept, history and vision
  • Be immaculate and presentable and understand the importance of first impressions
  • Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
  • Be organized both personally and professionally
  • Be prepared and ready for service
  • Have good time management skills – report for duty, meetings and training on time
  • Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
  • Provide the perfect first impression with a smile and welcome
  • Allocate and seat guest according to sequence of service
  • Have a full understanding of Operating Procedures and their role within these standards
  • Able to spot a sales opportunity to up sell products and service to existing or potential guests
  • Have full knowledge of all products and is able to confidently give descriptions to a customer

Job Requirements

  • Have the ability to work well in a team but is also able to set standards and lead by example at all times
  • Have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications
  • Additional language skills are a plus
  • Have an Tertiary Education or Diploma in Food & Beverage Management
  • Have a minimum of 1 year of international experience working within a free-standing Restaurant

Job Details

Company: Dubai Metro

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A