Website Jumeirah Group

Job Description

An opportunity has arisen for a Concierge to join the Concierge department in Jumeirah Carlton Tower.

Job Responsibilities

To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
To report any unusual incidents/accidents to Assistant Manager – Concierge.
To reconfirm guest flights and leave confirmation messages to guest.
To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
To report and log guest comments ensuring complaints are resolved as soon as possible.
To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
To comply with the requirements of the Executive Offices delivery of documents and messages.
To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.

Be well presented
Have excellent levels of English
Very sound knowledge of London and the surrounding area of Knightsbridge, Belgravia and Chelsea
Highly organised
Personality is the key to our roles, as is a genuine passion for world class personalised service
Confident and able to multi task
Passionate about providing a thoughtful and generous service to guests

Company: Jumeirah Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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