Jumeirah Group Careers – Concierge

Website Jumeirah Group

Job Description

An opportunity has arisen for a Concierge to join the Concierge department in Jumeirah Carlton Tower.

Job Responsibilities

  • To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
  • To report any unusual incidents/accidents to Assistant Manager – Concierge.
  • To reconfirm guest flights and leave confirmation messages to guest.
  • To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
  • To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
  • To report and log guest comments ensuring complaints are resolved as soon as possible.
  • To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
  • To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
  • To comply with the requirements of the Executive Offices delivery of documents and messages.
  • To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.

Job Requirements

  • Be well presented
  • Have excellent levels of English
  • Very sound knowledge of London and the surrounding area of Knightsbridge, Belgravia and Chelsea
  • Highly organised
  • Personality is the key to our roles, as is a genuine passion for world class personalised service
  • Confident and able to multi task
  • Passionate about providing a thoughtful and generous service to guests

Job Details

Company: Jumeirah Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A