Jobs Logan City Council – Customer Advocacy Lead

Website Logan City Council

Job Description:

At Logan Water our vision is RELIABLE, SUSTAINABLE, COMMITTED. Our mandate is to provide safe, reliable, and sustainable water and wastewater services for the benefit of the Logan Community. Logan Water is in an exciting transformational phase, bringing to life a new service model designed to optimise and modernise end to end service delivery, centrally coordinated from our new purpose-built office space including state-of-the-art Integrated Service Hub (ISH). We are seeking the absolute best to join our team in a variety of key positions aligned to our new, integrated ways of working 

Job Responsibilities:

This position forms part of the Water leadership team, responsible for overseeing customer operations in the integrated service hub, driving customer satisfaction through quality interactions and providing exceptional service and effective complaint resolution. This role advocates for customer outcomes using customer satisfaction data and feedback to drive continuous improvement in the end-to-end customer journey at Logan Water. Implementing the customer management strategy and supporting processes. Collaborating with a variety of stakeholders to shape customer experience into the future that is representative of the diverse needs of our customers. 

Job Requirements:

You are an energetic, self-motivated, customer centric leader, who thrives in a dynamic environment with changing priorities. You have a genuine passion for helping resolve customer complaints and proactively improving outcomes for customers. You are future focused, embracing innovation, self-serve and digital capability. You are a clear communicator, who is able to bring data and people together to improve customer experience, working closely with internal and external departments to develop a continuous improvement approach. You have the ability to lead change, motivate and grow a team in a new functional area with highly skilled professionals. You are a culture creator, role modelling a can-do, positive attitude and hands on approach, supporting your team with personal and professional growth. You are driven to meet and exceed targets and KPI’s. 

Job Details:

Company: Logan City Council

Vacancy Type:  Full Time

Job Location: Logan, Queensland, Australia.

Application Deadline: N/A

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