Jobs in Logan City – Modern Digital Workplace Team Leader

Website Logan City Council

Job Description:

To guide, mentor and lead the Modern Digital Workplace team to deliver consistent, high quality, end user products and
services. Own and maintain an evergreen environment across desktop and mobile. Support Office 365 adoption and
optimization

Job Responsibilities:

  • Deliver customer focused outcomes and high levels of service excellence
  • Take ownership for incident escalations and problem resolution, negotiating positive outcomes for stakeholders.
  • Establish and maintain positive professional relationships with end-users, management, partners and vendors.
  • Demonstrated ability to set realistic customer expectations and keep commitments.
  • Address problems, issues, and reports brought forward by customers, users, and auditors.
  • Following a proactive monitoring plan
  • Effective issue resolution of services and providing solutions to ensure continuity of service for council
  • Proactive reporting and delivery of advice to customers and management teams
  • Producing and managing product / solution roadmaps and feasibility studies

Job Requirements:

  • Strong understanding of Managed Operating Environments (Evergreen preferred) across Microsoft, Apple and Android is
    essential
  • Detailed working knowledge of Office 365 end user products, Intune, exchange online, Azure, SCCM, Identity Management,
  • Group Policy, single-sign on and two factor authentication
  • Relevant IT certifications would be highly regarded (e.g. ITIL, Microsoft Certifications, etc.)
  • Strong problem solving, analytical skills and strategic thinking capability
  • Well-developed interpersonal skills, including stakeholder management, training, presentation and public speaking
  • Ability to be flexible and adaptable in the face of changing organisational priorities and ambiguous environments
  • Ability to lead a multi-disciplinary team and manage individuals, fostering collaboration and effective teamwork
  • Ability to operate across a broad range of platforms and applications in a fast moving, customer focused environment

Job Details:

Company: Logan City Council

Vacancy Type:  Full Time

Job Location: Logan, Queensland, Australia.

Application Deadline: N/A

Apply Here

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