IP Australia Careers – IT Support

Website IP Australia

Job Description:

The support role will include primarily phone support and occasional client facing support for general hardware and software issues. Training will be provided; however, a base knowledge of technology will ensure a rapid start.The successful applicant will work as a member of the Service Centre providing end user support services. They will be providing phone support, user training and mentoring, recording and addressing issues as well as visiting clients to support equipment or systems. The Service Centre Analyst will have business and technical skills and an appreciation for delivery of quality customer service. Our team is focused on resolving enquiries, not simply capturing and forwarding tickets to other teams.

Job Responsibilities:

  • Support the administration of user provisioning activities in Active Directory and Microsoft Exchange. Includes management of mailboxes and distribution lists
  • Provide operational advice on IT related business support issues
  • Answer telephone calls on a roster system between 8:00am and 5:00pm Monday to Friday and be available to perform extra duty outside of normal work hours
  • Assist in the management of IP Australia’s desktop services, with an emphasis on provision of a customer-oriented Service Centre Support service for all computer hardware and software

Job Requirements:

  • A willingness to ask for help when required, and delegate or escalate when appropriate
  • Ability to work autonomously as required
  • A real desire to help people
  • T tertiary studies highly desirable
  • Passion for IT and learning
  • Excellent interpersonal and communication skills
  • Solid time management skills
  • A positive and optimistic approach to problem solving
  • Can cultivate an enjoyable workplace
  • Work collaborative
  • Thrives under pressure

Job Details:

Company: IP Australia

Vacancy Type:  Full Time

Job Location: Canberra, Australia

Application Deadline: N/A

Apply Here