Industry Jobs – Support Officer

Website Department of Industry

Job Description:

The team provides Levels 2 – 3 technical support through a Helpdesk to users of TechnologyOne and Expense8. The team maintains over 1700 user accounts, and processes a range of master data maintenance tasks. These include interfaces with Robotic Processes and Kofax automations. The team troubleshoots complex issues with end users in a supportive, client focussed manner. The team contributes to a range of TechnologyOne and Expense8 development projects.

Job Responsibilities:

  • Provide assistance to the Corporate Network Support Centre who action Level 1 requests.
  • Work with colleagues to troubleshoot complex issues ensuring the sharing of information.
  • Update user content and support materials to reflect current processes.
  • Contribute to process improvement projects.
  • Triaging and prioritising requests, and
  • Troubleshooting and resolving requests.
  • Resolve user requests in a timely and professional manner that demonstrates a genuine customer focus.

Job Requirements:

  • Strong communication skills, with the ability to provide accurate and timely information and advice (via email, phone, helpdesk management software, and in person).
  • Experience in the use of the TechnologyOne FMIS application.
  • An understanding of the Commonwealth Financial Framework (preferred, not essential), including;
  • Accountable Authority Instructions,
  • financial delegations, and
  • Well-developed time management, and the ability to meet deadlines.
  • An inquisitive, collaborative and analytical approach to trouble shooting and problem solving.
  • Identify opportunities and contribute to delivery of continuous business improvement.

Job Details:

Company: Department of Industry

Vacancy Type:  Full Time

Job Location: Sydney, New South Wales, AU

Application Deadline: N/A

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