Website Department of Industry
Job Description:
The team provides Levels 2 – 3 technical support through a Helpdesk to users of TechnologyOne and Expense8. The team maintains over 1700 user accounts, and processes a range of master data maintenance tasks. These include interfaces with Robotic Processes and Kofax automations. The team troubleshoots complex issues with end users in a supportive, client focussed manner. The team contributes to a range of TechnologyOne and Expense8 development projects.
Job Responsibilities:
- Provide assistance to the Corporate Network Support Centre who action Level 1 requests.
- Work with colleagues to troubleshoot complex issues ensuring the sharing of information.
- Update user content and support materials to reflect current processes.
- Contribute to process improvement projects.
- Triaging and prioritising requests, and
- Troubleshooting and resolving requests.
- Resolve user requests in a timely and professional manner that demonstrates a genuine customer focus.
Job Requirements:
- Strong communication skills, with the ability to provide accurate and timely information and advice (via email, phone, helpdesk management software, and in person).
- Experience in the use of the TechnologyOne FMIS application.
- An understanding of the Commonwealth Financial Framework (preferred, not essential), including;
- Accountable Authority Instructions,
- financial delegations, and
- Well-developed time management, and the ability to meet deadlines.
- An inquisitive, collaborative and analytical approach to trouble shooting and problem solving.
- Identify opportunities and contribute to delivery of continuous business improvement.
Job Details:
Company: Department of Industry
Vacancy Type: Full Time
Job Location: Sydney, New South Wales, AU
Application Deadline: N/A
careers-trivia.online