Immigration Australia Jobs – Administration Officer

Website Department of Home Affairs

Job Description:

The Department of Home Affairs is responsible for centrally coordinated strategy and policy leadership in relation to domestic national security arrangements, law enforcement, emergency management, counter-terrorism, social cohesion, the protection of our sovereignty, the integrity of our border and the resilience of our national infrastructure.

Job Responsibilities:

  • Liaising with a diverse range of applicants and stakeholders via phone and email
  • Identifying integrity risks and escalating complex, sensitive, or priority cases, when appropriate
  • Undertaking administrative duties, including managing inbound calls, emails enquiries, and formulating correspondence such as reports, emails, and referrals
  • Assessing and deciding application pathways in line with legislation, procedures, and strict protocols
  • Ensuring the accuracy and completeness of records in departmental files, systems and databases, including taking accurate notes
  • Conducting research and exercising sound judgement for complex situations
  • Managing enquiries and time-sensitive assignments after standard business hours, with minimal supervision.

Job Requirements:

  • Cultivate effective stakeholder relationships within defined parameters
  • Work productively, both autonomously and with your team
  • Respond positively to change and challenging situations
  • Have the ability understand and accurately apply complex legislative, regulatory, and policy frameworks
  • Develop a working understanding of departmental systems and maintain a high level of technical proficiency
  • Possess well-developed written and verbal communication skills
  • Demonstrate sound analytical and decision-making skills
  • Deliver a high standard of service to a diverse range of clients
  • Draw on information from multiple sources and use agreed guidelines to analyse what information is important and how it should be used
  • Welcome constructive feedback and take ownership of your learning and development while receiving ongoing support
  • Manage your time and work goals in order to achieve successful outcomes for yourself and your team

Job Details:

Company: Department of Home Affairs

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, AU

Application Deadline: N/A

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