Job Description:

Specifically, you will be responsible for performing the following tasks to the highest standards

As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities.

Job Responsibilities:

Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Assist in the recruiting, managing, training and developing of the Reservation team
Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Produce quotations and written confirmation to all clients
Assist in the day-to-day operations of the Reservations Department
Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

Job Requirements:

Confident telephone manner
Excellent grooming standards
High level of IT skills
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Knowledge of the hotel property management systems

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Dubai, AE

Application Deadline: N/A

Apply Here

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