Website Hilton
Job Description:
A Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Job Responsibilities:
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
- Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
- Recruit, interview and train team members
- Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
Job Requirements:
- Customer Focus
- Productivity
- Quality
- Adaptability
- Dependability
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: New York, NY, US
Application Deadline: N/A
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