Gosford City Council Jobs – Dispatch Administration Officer

Website Central Coast Council

Job Description:

The role of Dispatch Administration Officer is responsible for the day-to-day coordination of all reactive and scheduled water and sewer field work within the Water Operations Centre.  This involves the receipt, triage, scheduling, dispatch and monitoring of all water and sewer field activities, as well as reinforcing process, data capture, cost allocation and reporting functions in alignment with the goals and objective set by the section.

Job Responsibilities:

  • Coordinating day-to-day activities of scheduled water and sewer field work;
  • Receiving reactive notifications from customers, triage calls through capturing accurate information;
  • Providing quality customer care ensuring system faults are resolved within agreed timeframes.
  • Scheduling and dispatching work requests to water and sewer field staff;

Job Requirements:

  • You have the ability to adapt to new software, to navigate and maintain databases, capture data and maintain data integrity;
  • You enjoy sharing your knowledge and expertise, while also learning from others;
  • You are a great communicator who enjoys liaising with customers and stakeholders to delivery quality service to your community;
  • You strive to provide excellent customer service in all aspects of your work;
  • Having a work/life balance is important to you

Job Details:

Company: Central Coast Council

Vacancy Type:  Full Time

Job Location: Central Coast, New South Wales, AU

Application Deadline: N/A

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