Envoy Careers – Lead Airport Agent

Website Envoy Air

Job Description:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. 

Job Responsibilities:

  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
  • Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
  • Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
  • Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
  • Maintains supplies and inventory control logs
  • Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
  • Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
  • Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
  • Provide efficient, friendly service to all of our customers
  • Conduct agent observations and associate activities

Job Requirements:

  • Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
  • High school diploma, GED, or international equivalent
  • Valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
  • Must be comfortable working with computers and ability to learn new computer programs
  • Must be able to read, write, fluently speak, and understand the English language
  • Must be customer focused, detail oriented, and interested in the airline industry
  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
  • Flexible to work additional hours with short notice when operationally necessary

Job Details:

Company:  Envoy Air

Vacancy Type:  Full Time

Job Location: Rochester, NY, US

Application Deadline: N/A

Apply Here

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