Emirates NBD Careers – Customer Care Executive

Website Emirates NBD

Job Description

To provide excellent customer support to attract prospective and retain existing clients
Brief Description: To act as the main point of contact for all prospective and existing clients and to assist or service customers through answering their queries and attending to their requests

Job Responsibilities

  • Process the received documents for the opening of brokerage accounts
  • Process any amendment request
  • Assist clients in obtaining their investor account number
  • Entertain product and or process inquiries from prospective and existing clients received via call center walk in
  • Ensuring Call Center efficiency and customer satisfaction
  • Assist clients in filling out the account opening forms
  • Confirm receipt of account opening forms and corresponding documentary requirements from clients or ENBD Branches
  • Verify the accuracy and completeness of the submitted documents and revert to the clients or ENBD Branches for any corrections or missing requirements
  • Provide support guidance to clients on using the online trading system from call center counter
  • Attend to complaints from clients on products services or erroneous transactions

Job Requirements

  • Attend to and execute clients requests for account changes personal information updating account closing
  • Ensure that all transactions are properly reviewed and validated
  • Ensure that all customer complaints are registered in CRM and the been forwarded to the concerned team
  • Ensure that all customer complaints issues are resolved within the required period
  • Inform prospective and existing clients of ongoing promotions and initiatives
  • Ensure to resolve all the issue related to your system on time Empower logical security raise remedy etc
  • Suggest or implement new ideas to simplify the current or develop process
  • Obtaining clients complete details Identify and request Relevant client documentation Perform due diligence
  • Complete additional client ID document checks
    stock registry investor numbers investor update details RSA activation Tharaa Redemption Ensure transactions are carried out within TAT on DFMADX E service
  • Duties by communicating back to the client confirming the resolution of their request
  • Provide Statements of Account to requesting clients Inform existing clients of changes in processes and regulations that will affect their account

Job Details

Company: Emirates NBD

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A