DVA Careers – Services Officer

Website DVA

Job Description:

Applying experience in shared services and contract management, the section undertakes partnership strengthening, service alignment, governance, and assurance and issue escalation/resolution to improve and mature service delivery to DVA business areas and improve outcomes for its clients.

Job Responsibilities:

  • Contribute to the management of shared services governance;
  • Identify, record and manage risks associated with the services; and
  • Ensure correspondence and disputes are responded to, reported and recorded in a timely manner.
  • Prepare responses to requests for information and papers for governance bodies as required.
  • Ensure timely reporting to management and governance bodies regarding progress of work, risks and issues.
  • Work together with other members of the section and broader branch to develop appropriate methodologies and processes to support the implementation and operation of shared services arrangements.
  • Research and analysis of DVA requirements and provider service offerings;
  • Assist stakeholders with the process of drafting documents/clauses, development/ review of performance expectations/service level standards;
  • Build strong relationships with stakeholders within DVA and across Services Australia and other external agencies relating to the shared services arrangements;
  • Assist in the facilitation of workshops to enable the effective management and review of the SOI, Schedules and Attachments;
  • Explore opportunities to improve the efficiency of business processes.
  • Support the Assistant Director/Director as required to manage and enhance the broad work of the section.

Job Requirements:

  • Ability to understand the strategic context of work and adapt approach as required;
  • Ability to work both autonomously with limited supervision, and work within a team;
  • Well-developed stakeholder management, interpersonal and representational skills;
  • Demonstrated ability to deliver high quality documentation;
  • Knowledge and experience of shared services and/or contract management, or formal qualifications in related fields, is highly desirable.

Job Details:

Company: DVA

Vacancy Type:  Full Time

Job Location: Canberra, Australia

Application Deadline: N/A

Apply Here

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