DSS Careers – Senior Liaison Officer

Website Department of Social Services

Job Description:

Senior Liaison Officer (SLO) is responsible for leading a team of Child Safe Assurance Officers and quality assure the work of the team. The SLO engages with a broad range of internal and external stakeholders. SLO’s provide coaching and leadership to the team and report to the Assistant Director.

Job Responsibilities:

  • Provide regular performance feedback through written and verbal communication in a clear, concise and articulate way
  • Manage and support staff through complex content and vulnerable applicant communication
  • Develop and maintain in-depth knowledge of the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and the relevant Scheme policies and procedures
  • Develop and maintain stakeholder relationships
  • Provide leadership to a team maintaining a high quality standard of work and meeting productivity outcomes
  • Provide regular coaching and development for staff
  • Demonstrate self-awareness and ability to self-manage in a complex, changing environment
  • Ensure the timely progression of child safe reports to relevant stakeholders
  • Maintain personal development and engage in learning opportunities.

Job Requirements:

  • Professional, sensitive and clear communication style including strong writing skills and eye for detail
  • Emotional intelligence to enable interpreting emotional and psychological wellbeing of self, team members and colleagues
  • Self-awareness and ability to self-manage in a complex, changing environment while managing a diverse team with high workloads in a high-risk environment
  • Prioritising and managing workloads to meet quality and productivity requirements
  • Undertaking formal and informal on the job training
  • Conduct regular coaching, mentoring, nurturing and building individual and team capability
  • Experience and capability in stakeholder engagement and navigating complex situations
  • Sound judgement to identify and escalate issues
  • Ability to adapt and lead others through a changing environment and demonstrates expertise and experience as a team leader and team member.

Job Details:

Company: Department of Social Services

Vacancy Type:  Full Time

Job Location: Sydney, New South Wales, AU

Application Deadline: N/A

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