Department of Social Services Careers – Child Safe Assurance Officer

Website Department of Social Services

Job Description:

Child Safe Assurance Officers (CSAO) review applications to the Scheme to assess for child safe reporting triggers and identify any immediate risk to the wellbeing of applicants. CSAO’s develop child safe reports, and are responsible for quality assuring all child safe reports across the Scheme and submit reports to the relevant jurisdictions.

Job Responsibilities:

  • Conduct high level research and analysis
  • Assess and monitor a daily case load
  • Use and maintain Departmental software
  • Demonstrate self-awareness and ability to self-manage in a complex environment
  • Maintain personal development and engage in learning opportunities
  • Participate in surge work to conduct challenging phone calls.

Job Requirements:

  • Develop and maintain an understanding of relevant legislation and policy frameworks
  • Sound judgement and ability to navigate and escalate complex issues
  • Professional, sensitive and clear communication style including strong stakeholder engagement skills, writing skills and eye to detail
  • Emotional intelligence to enable interpreting emotional and psychological wellbeing of self, applicants and colleagues
  • Ability and/or experience in communicating with Aboriginal and Torres Strait Islander people

Job Details:

Company: Department of Social Services

Vacancy Type:  Full Time

Job Location: Canberra, Australia

Application Deadline: N/A

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