Department of Industry Jobs – Client Engagement Officer

Website Department of Industry

Job Description:

We are seeking passionate and committed professionals who undertake a range of operational and strategic stakeholder engagement activities. The ideal candidate will be able to take advantage of the professional growth and development available as part of the commission’s broader stakeholder engagement function.

Job Responsibilities:

  • Obtain and maintain expertise and technical knowledge to deliver quality service
  • Prepare documentation for publishing on the commission’s webpage
  • Assist with the planning and implementation of investigation outcomes
  • Coordinate information briefs for higher level classifications
  • Manage and resolve moderately complex client services enquiries via telephony and email within service standards
  • Provide accurate and timely information or guidance to industry and businesses seeking to access the anti-dumping system via telephone and email
  • Generate and maintain statistics and reporting on client support activities
  • Assist in the preparation of caseload and performance statistics and reports.

Job Requirements:

  • An ability to manage productive working relationships with a variety of stakeholder groups
  • The skills to be organised, responsive and comfortable working within applicable timeframes and service standards
  • Have a strong eye for detail and attention to quality of outputs
  • Possess strong written and verbal communications skills with the ability to prepare correspondence and material for a arrange of audiences
  • Professionally handle a range of highly confidential and sensitive information
  • Good decision making ability using their judgement to produce quality outputs
  • The interest and ability to quickly acquire an understanding of Australia’s anti-dumping system
  • Demonstrate high standards of professional and personal integrity in line with APS Values, the APS Code of Conduct and departmental policies

Job Details:

Company: Department of Industry

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, AU

Application Deadline: N/A

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