Department Agriculture Job Vacancies – Monitoring Engineer

Website AWE

Job Description:

Platform Services is a L3 operational team within the Technology Infrastructure Branch that is accountable for and manages Messaging, Wintel, Database and Monitoring capabilities. We also contribute to a program of continuous improvement projects branch wide. The monitoring team is undergoing a major maturity uplift and is heavily linked with the End to End Monitoring project which is bringing about a transformational shift in the approach to monitoring across the Department.

Job Responsibilities:

  • Updating comments regarding Severity 1’s and 4’s as required to obtain closure on those discussed at the HPI meeting
  • Running reports to produce agenda and outcomes shown in meetings including the creation of graphs to be distributed at a departmental level, as well as taking and publishing minutes
  • Co-ordination and escalation of incidents for investigation across other teams
  • Managing monthly transaction reports which are distributed to customer relations for inclusion in the IT Services report
  • Providing support for research on trend analysis, including reviewing incidents & capturing errors/trends for proactive monitoring and collation of symptoms
  • Creating, updating, monitoring, and tracking all Incidents, including assisting and following up of incidents and managing the team task queue and alerts notification
  • Managing Change Requests by creating, updating, monitoring, and tracking on behalf of EMT
  • Monitoring the departments’ Severity 1 and 2 Incidents
  • Preparing reports for EMT in reference to the Severity 1’s and Severity 1’s Problems for the High Priority Incidents (HPI) meeting
  • Monitoring tools admin, Trend analysis and maintenance preparation
  • Developing and maintaining technical documentation and monitoring patterns
  • Developing and maintaining an understanding of business systems and services being monitored, their criticality, and the service levels expectations of users.

Job Details:

Company: AWE

Vacancy Type:  Full Time

Job Location:  Canberra, Australian Capital Territory, AU

Application Deadline: N/A

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