Defence Civilian Jobs – Customer Officers

Website Department of Defence

Job Description:

As an APS3 Payroll and Customer Service Officer, you will work collaboratively within a team environment to ensure efficient, effective and correct pay and people administration, and deliver customer service excellence to our customers and stakeholders by:

Job Responsibilities:

  • Analysing data and investigating anomalies, and applying corrective action within a framework of legislation, established principles, work practices and procedures;
  • Completing procedural and administrative payroll tasks and activities within established guidelines and procedures;
  • Being customer focused and delivering high quality customer service to achieve the best outcomes for our customers, Defence and Australian Signals Directorate (ASD);
  • Responding to and providing advice to customers and stakeholders, including inbound and outbound telephone calls and email;
  • Collaborating with customers and stakeholders to exchange information, problem solve and resolve issues;
  • Demonstrating a commitment to on-the-job training and participation in activities to build and maintain systems knowledge and product understanding and customer service skills of a high calibre.

Job Requirements:

  • Have highly developed interpersonal skills to effectively engage with customers and stakeholders in person, via email and on the phone.
  • Have highly developed analytical skills, proven attention to detail and demonstrated sound judgement;
  • Have highly developed verbal and written communication skills to logically convey thoughts and ideas;
  • Manage the priorities and needs of our customers to meet and exceed their expectations;
  • Be able to work in a fluid environment by remaining flexible, agile, adaptable and resilient.

Job Details:

Company: Department of Defence

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, AU

Application Deadline: N/A

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