Website Chalhoub Group
Job Description
We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years.Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.You will manage the implementation, control, maintenance and review of standard operating procedures for all stores ensuring alignment with the Group standards. You will ensure smooth store operations, provide operational support and training to store managers, operational coordination with mall authorities and provide on-site coordination of new projects.
Job Responsibilities
- Ensure compliance of store operations to Group store procedures and ensuring the Store’s manual is up to date and that the changes to the SOP are implemented for auditing purposes
- Gather all relevant forms, logs and scorecards to monitor efficiency of store operations, by store by analyzing KPIs, identifying patterns of issues and root causes
- You will be the champion on back store operations and system related procedures
- Gather daily SORT forms from Store Managers and Area Managers in order to take immediate action with concerned service providers, mall authorities and back store operations
- Provide to Store Managers list of pre-assigned neighbouring stores where they could request support
- Investigate cause of punctual incident or problems with Store Managers
- Ensure strong communication, support and communication between Mall Management and store staff, admin team and external service providers.
- Gather regularly reports from Store Managers on issues or concerns related to mall authorities
- Execute store staff trainings and coaching on SOP’s and ensure implementations of changes to the systems
- Support Store Managers and Area Managers in assessment of needs of technical trainings on store operations
- Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during visits and through SOQLE scores
- Analyst monthly sales and operations to problem solve issues affecting sales
Job Requirements
- 8+ years of relevant experience
- Successful experience in managing multiple stores operationally and back office across the region
- Luxury fashion retail management experience
- You will need to be commercially minded with a strong business acumen
- Solid understand and knowledge store SOP’s, reporting, training and coaching
- Confident with managing all store related back office tasks, operations and coordination
- Excellent communicator; comfortable dealing with key stakeholders and building relationships
Job Details
Company: Chalhoub Group
Vacancy Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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