Cessnock Council Careers – Senior Business Support Officer

Website Cessnock Council

Job Description:

An exciting new opportunity is available for a highly skilled, reliable and experienced Senior Business Support Officer to provide advanced support for development assessment in relation to the planning, delivery and management of outcomes. This position provides high quality service to members of the community and stakeholders, while also supporting the Strategic Planning, Development Services and Competitive Building teams, working closely with Planners and Building Surveyors during the assessment of applications and post consent certificates.

Job Responsibilities:

  • Provide high quality technical support to Planning and Environment in relation to development assessment tasks such as; data validation, refund administration, customer requests, statutory reporting and championing the NSW Planning Portal;
  • Develop and modify operational methods and specific operational policies, protocols and procedures.;
  • Provide efficient, courteous and high quality frontline customer service in a positive and professional manner;
  • Calculate fee estimates, receive and process payments in relation to Council services in accordance with relevant accounting standards and Council’s cash handling policies and procedures;
  • Assist and provide guidance to technical officers through operating procedures and to appropriate sources of information;
  • Research and analyse information and data associated with statutory and ad-hoc reporting, customer requests, development applications and post consent certificates relevant to internal and external stakeholders and
  • Provide relief and support to the Planning Assistant (Development Service and Strategic) and the Business Support Team Leader.

Job Requirements:

  • Demonstrated well developed written and verbal communications skills, including the ability to draft high level correspondence, and documents to high standards of accuracy and completeness, and ability to communicate, negotiate and liaise with a wide range of internal and external stakeholders;
  • Certificate IV in Business Administration, or other equivalent qualification;
  • Demonstrated extensive experience (minimum 5 year) in a fast pace administrative environment, and contemporary knowledge of administration functions;
  • Demonstrated commitment and ability to provide outstanding customer service to a wide range of internal and external customers;
  • Demonstrated solid experience in the use of Microsoft Office, Corporate IT systems, Customer Request Systems and Records Management Systems including experience in the use of geographic information or land mapping systems; and
  • Demonstrated research and analytical skills, coupled with a strong ability to apply advanced knowledge using problem solving skills to provide solutions and support to technical officers.

Job Details:

Company: Cessnock Council

Vacancy Type:  Full Time

Job Location: Cessnock, New South Wales, AU

Application Deadline: N/A

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