CASA Vacancies – Analyst

Website CASA

Job Description:

As a client-focused and experienced Service Desk Analyst, you will provide responsive and reliable ICT client support and service. Part of a geographically dispersed Service Desk team, you will be supported by working collaboratively with colleagues to achieve a quality outcome for all clients.

Job Requirements:

  • An analytical approach to troubleshooting and problem-solving
  • A strong client-focused approach
  • Effective communication skills, providing stakeholders with support via the phone, remote tools and in-person
  • The ability to work in a collaborative team that embraces change
  • An understanding of service management frameworks such as ITIL
  • Flexibility in working with a geographically dispersed team and as part of a rotating roster

Qualification & Experience:

  • Your experience working within a corporate IT environment will have provided you with a broad understanding of PC hardware and software systems, audio visual technologies and the elements that comprise an IT infrastructure. You will demonstrate:
  • Experience working with Microsoft Systems Centre Service Manager (SCSM)
  • Service Desk experience
  • Experience supporting Microsoft products e.g. Cloud, Windows 10, Office 365, Active Directory, Remote Access.

Job Details:

Company: CASA

Vacancy Type:  Full Time

Job Location: Canberra, Australian Capital Territory, AU

Application Deadline: N/A

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