Australia Post Jobs – Operations Improvement Manager

Website Australia Post

Job Description:

Based, full time in our Tullamarine office, this role reports directly to our State Operations manager for the StarTrack part of our business. You would be responsible for managing a team of 7 who are responsible for analysing performance, uncovering trends to improve performance and working with stakeholders to implement action plans.

Job Responsibilities:

  • Liaising with fleet and facility managers and other stakeholders.
  • Delivering continuous improvement across the business unit.
  • Driving service excellence as a key value within the team.
  • Responsible for analysing service performance.
  • Developing improvement actions.
  • Reporting to various stakeholders, analysing information and uncovering trends.
  • Acting as the conduit between our commercial and operational teams.
  • Working with our service teams and account managers to ensure that customers are set up in the best way.
  • Managing a team of 7 in the continuous improvement team.

Job Requirements:

  • Have an ability to work with multiple stakeholders of varying backgrounds across different technical specialties.
  • Be experienced in allocating and delegating workload across a medium sized team, able to mentor and develop team members.
  • We are open to candidates who have identified process improvements in the past.
  • You will be able to demonstrate a desire to improve processes with a customer focused mindset.
  • You may have worked in a complex production environment, an operational environment, a service role or a process improvement / project management role.
  • Be self motivated team player who creates opportunities for collaboration across teams.
  • Have a focus on identifying the outcomes that best benefit our customers.

Job Details:

Company: Australia Post

Vacancy Type:  Full Time

Job Location: Gladstone Park, Victoria, Australia

Application Deadline: N/A

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