Website Australia Post
Job Description:
Based, full time in our Tullamarine office, this role reports directly to our State Operations manager for the StarTrack part of our business. You would be responsible for managing a team of 7 who are responsible for analysing performance, uncovering trends to improve performance and working with stakeholders to implement action plans.
Job Responsibilities:
- Liaising with fleet and facility managers and other stakeholders.
- Delivering continuous improvement across the business unit.
- Driving service excellence as a key value within the team.
- Responsible for analysing service performance.
- Developing improvement actions.
- Reporting to various stakeholders, analysing information and uncovering trends.
- Acting as the conduit between our commercial and operational teams.
- Working with our service teams and account managers to ensure that customers are set up in the best way.
- Managing a team of 7 in the continuous improvement team.
Job Requirements:
- Have an ability to work with multiple stakeholders of varying backgrounds across different technical specialties.
- Be experienced in allocating and delegating workload across a medium sized team, able to mentor and develop team members.
- We are open to candidates who have identified process improvements in the past.
- You will be able to demonstrate a desire to improve processes with a customer focused mindset.
- You may have worked in a complex production environment, an operational environment, a service role or a process improvement / project management role.
- Be self motivated team player who creates opportunities for collaboration across teams.
- Have a focus on identifying the outcomes that best benefit our customers.
Job Details:
Company: Australia Post
Vacancy Type: Full Time
Job Location: Gladstone Park, Victoria, Australia
Application Deadline: N/A
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