ASIC Job Vacancies – Analyst

Website ASIC

Job Description:

Regulatory Systems and Improvement delivers and supports regulatory business systems and processes that build excellence in regulatory operations. Regulatory Systems manages the ongoing development of the key platform underpinning the regulatory workflows across ASIC – the ASIC CRM, Regulatory Portal, ASIC Search and related data and document repositories.

Job Responsibilities:

  • Liaise with external stakeholders on online interactions via the ASIC Regulatory Portal
  • Support internal and external stakeholder training activities including updates to learning resources
  • Contribute to process improvement and innovation initiatives
  • Handle enquiries relating to One ASIC Regulatory systems, including trouble shooting issues and acting as a conduit between the business, relevant project teams and IT, to resolve or escalate complex issues
  • Support user acceptance and product verification testing for system improvements, new products and/or system releases
  • Develop and maintain relationships with subject matter experts and other stakeholders across ASIC’s regulatory businesses

Job Requirements:

  • Problem solving skills, including the ability to triage and resolve stakeholder and system issues
  • Strong customer service skills including the ability to identify and resolve internal and external user issues
  • Ability to manage tasks efficiently, meet timelines and produce quality results
  • Ability to understand business processes and undertake user acceptance testing
  • Strong verbal and written communication skills

Qualification & Experience:

  • Strong experience in the use of business systems including Microsoft Dynamics CRM, SharePoint and other similar software
  • A relevant bachelor’s degree and/or experience maintaining customer relations and resolving customer issues in a complaints or support desk environment
  • Experience working in a team environment
  • Ability or experience analysing and interpreting information on databases and providing solutions

Job Details:

Company: ASIC

Vacancy Type:  Temporary

Job Location: Sydney, New South Wales, AU

Application Deadline: N/A

Apply Here