Al Futtaim Careers Automotive – Service Advisor

Website Al-Futtaim Group

Job Description:

We are currently looking for competent & performance driven Service Advisors to work with to join our Al Futtaim Aftersales team in Dubai. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

Job Responsibilities:

  • Promotion of value added services
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Empathize and clarify customer requests.
  • Ask Question and record customer requests without delay
  • Inform customer after work completion and agree pick up time.
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.
  • Check and ensure accordance of invoice and work performed.
  • Check workshop situation and promise delivery time.
  • Able to provide up-to-date technical information in response to customer inquiries.
  • Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
  • A broad based knowledge to service as a reliable consultant is absolutely essential for this role
  • Minimum of 3 to 5 years’ experience in the automotive industry or similar role.

Job Details:

Company: Al-Futtaim Group

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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