ACIC Jobs – Support Technicians

Website ACIC

Job Description:

Our End User Support Technicians provide high-quality desktop, laptop, mobile, and audio-visual support to ensure our intelligence, technology and enabling teams have access to the ICT services they need when and where they need them. You may be required to travel to ensure ICT infrastructure is available and upheld in various locations to meet operational demand. The ACIC is advertising 3 positions; an APS5 End User support Technician, APS6 Executive Support Technician and an APS6 End User Support Supervisor

Job Requirements:

  • SCCM, SOE & group policy, and Intune
  • Has strong verbal and written communication skills including a demonstrated ability build and maintain effective relationships through liaison, consultation, and information sharing
  • Shows an understanding or ability to rapidly acquire knowledge regarding complex ICT environments and a desire in further developing skill to understand changing ICT environments
  • Can prove their ability to work to tight timeframes, to set priorities and to meet deadlines both independently and as a member of a multi-disciplinary team.

Qualification & Experience:

  • Maintains Technical skills and operation experience in VMware Horizon View, including management of Horizon Servers, Desktop templates, and VDI desktop pools are key in supporting our ICT environment
  • Demonstrable experience analysing and troubleshooting complex desktop, laptop and mobile technical enquiries, including the ability to apply sound judgement to problem solve when faced with competing priorities
  • Is experienced in supporting and managing local and virtual windows environments through tools such as Windows Virtual Desktop (WVD),

Job Details:

Company: ACIC

Vacancy Type:  Full Time

Job Location: Canberra, Australia

Application Deadline: N/A

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