Website ABS
Job Description:
The ABS is seeking enthusiastic candidates with strong interpersonal skills, resilience and a passion for customer service for its contact centre in Geelong,Victoria. These positions are at the APS2 classification level. You must be available to work a minimum of 3 business days per week. Employment contracts may vary in length depending on the business area. Often these positions are required to be filled at short notice.
Job Responsibilities:
- Assist with data collection by calling data providers to follow-up on outstanding statistical collection/s.
- Maintain and improve provider’s experience by adhering to standard guidelines and procedures.
- Provide frontline support to ABS’ data providers by answering inbound calls, answering general questions, provide information and assistance with data collections.
- Adhere and uphold APS Values, obligations and perform duties in accordance with the Census & Statistics Act, and adhere to strict confidentiality agreements in accordance with Australian Government policy and legislation (Privacy Act 1988).
Job Requirements:
- Accurate data entry skills
- Customer service focus
- Strong verbal communication and phone skills
- Active listening skills
- Attention to detail
- Professionalism
- Multi-tasking.
Job Details:
Company: ABS
Vacancy Type: Full Time
Job Location: Geelong, Victoria, AU
Application Deadline: N/A
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