ABS Careers – Contact Centre Officer

Website ABS

Job Description:

The ABS is seeking enthusiastic candidates with strong interpersonal skills, resilience and a passion for customer service for its contact centre in Geelong,Victoria. These positions are at the APS2 classification level. You must be available to work a minimum of 3 business days per week. Employment contracts may vary in length depending on the business area.  Often these positions are required to be filled at short notice.

Job Responsibilities:

  • Assist with data collection by calling data providers to follow-up on outstanding statistical collection/s.
  • Maintain and improve provider’s experience by adhering to standard guidelines and procedures.
  • Provide frontline support to ABS’ data providers by answering inbound calls, answering general questions, provide information and assistance with data collections.
  • Adhere and uphold APS Values, obligations and perform duties in accordance with the Census & Statistics Act, and adhere to strict confidentiality agreements in accordance with Australian Government policy and legislation (Privacy Act 1988).

Job Requirements:

  • Accurate data entry skills
  • Customer service focus
  • Strong verbal communication and phone skills
  • Active listening skills
  • Attention to detail
  • Professionalism
  • Multi-tasking.

Job Details:

Company: ABS

Vacancy Type:  Full Time

Job Location: Geelong, Victoria, AU

Application Deadline: N/A

Apply Here